Last option: Factory Wipe/Reset the handset (this will lose everything on the phone - SD card will be safe, contacts and calendar are safe in sync'd to either Google or desktop)Īs I said, we have had to do that twice with son's phone. If so, then there's a couple of things you can try, but in my experience (this has happened twice with my son's Pulse) they don't work and you end up with the last option: What's happening when you try and download? Are you getting the "download unsuccessful" message?
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